Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed with ELVORNE.

ELVORNE
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone: +44 079 6932 8882
Email: contact@elvorne.com

Estimated Shipping Times

After completing your purchase, please allow 1–2 business days for order processing, regardless of the shipping method selected. Once processing is completed, your order will be dispatched.

In most cases, delivery takes 5–9 business days, depending on the destination country and the shipping method selected.

To track your order, please refer to the shipping confirmation email and use the tracking link provided. Please note that tracking updates may not appear immediately, even though your parcel is in transit.

For any questions regarding this policy or your order, please contact us at contact@elvorne.com.

1. Shipping Destinations

We ship to multiple countries worldwide. However, certain remote areas or locations subject to customs or carrier restrictions may be excluded.

If we are unable to deliver to your address, we will contact you to offer an alternative solution or issue a full refund.

2. Delivery Times

Delivery times vary depending on the destination country and the selected shipping method. The estimated timeframe will be displayed at checkout and included in your order confirmation email.

Please note: Estimated delivery times do not account for potential customs delays, strikes, or external factors such as severe weather conditions.

3. Order Processing Time

All orders are processed within 2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number and tracking link by email, allowing you to monitor the delivery status of your order in real time.

5. Shipping Costs

Shipping costs are automatically calculated at checkout based on your location and the weight and/or volume of your order.

During promotional periods, free shipping may be offered to selected countries or on orders exceeding a specified value.

6. Customs Duties and Import Taxes

Orders shipped internationally may be subject to customs duties, import taxes, or other governmental fees imposed by the destination country.

These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

7. Incorrect or Incomplete Address

Please ensure that all shipping information is entered correctly at checkout.

Elvorne is not responsible for delivery failures resulting from incorrect or incomplete address details provided by the customer.

If a parcel is returned due to such issues, an additional shipping fee may apply to resend the order.

8. Lost or Delayed Parcels

If your parcel is delayed or appears to be lost, please contact us at contact@elvorne.com. We will liaise with the carrier to locate your order and provide an appropriate resolution as quickly as possible.